Privacy Policy

1. Introduction

Riverbend Custom Builders ("we," "us," or "our") is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure, and private. This Privacy Policy governs any and all data collection and usage thereof in connection with our website and SMS messaging program.

Through the use of our website, you are consenting to the data procedures expressed within this agreement.

2. Collection of Information

This website collects various types of information, including:

• Voluntarily provided information which may include your name, address, email address, and phone number, used to schedule consultations, send confirmations, and communicate project updates you have requested.
• Information automatically collected when visiting our website, which may include cookies, third-party tracking technologies, and server logs.

We shall only collect personal information that you knowingly and willingly provide by way of completed web forms, calls, and emails. Personal information is used only for the purpose for which it was requested.

3. Use of Information Collected

Riverbend Custom Builders may use personal information to assist in the operation of our website and to ensure delivery of the services you request — including consultation scheduling, appointment reminders, project updates, and account notifications. Where you have provided consent, we may also send marketing messages about our services, available build slots, and announcements.

4. SMS Messaging Program

If you have opted in to receive SMS messages from Riverbend Custom Builders, the following applies:

• Marketing Messages: Sent only if you have checked the optional marketing consent checkbox on our contact form.
• Non-Marketing / Transactional Messages: Sent only if you have checked the optional transactional consent checkbox. These include consultation reminders, appointment confirmations, and project notifications.
• You may opt out at any time by replying STOP to any SMS from us.
• Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Disclosure of Information

Riverbend Custom Builders does not sell, rent, or lease customer data to third parties. Information may only be disclosed under the following circumstances:

• As necessary to provide custom building services and communications you have requested.
• In other ways described in this Privacy Policy or to which you have consented.
• As required by law, or in response to a subpoena or search warrant.
• To outside auditors who have agreed to keep the information confidential.
• As necessary to enforce our Terms of Service or protect the rights and property of Riverbend Custom Builders.

6. Non-Disclosure & Client Privacy

Riverbend Custom Builders understands that our clients value discretion. We do not share client names, project details, or contact information with any third parties for marketing, promotional, or affiliate purposes. Full NDA agreements are available for high-profile projects upon request.

7. Cookies and Tracking

Our website may use cookies to store information about visitor preferences and to customize web page content. You may choose to disable cookies through your individual browser settings, though some features of the site may not function as intended.

8. Children Under 13

Our website does not knowingly collect personally identifiable information from children under the age of thirteen. If a parent or guardian believes a child under 13 has submitted personal information, please contact us immediately so we can remove it.

9. Security

We take precautions to protect your information. Only personnel who need the information to perform a specific job function are granted access to personally identifiable information. The systems used to store personally identifiable information are kept in a secure environment.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Business: Riverbend Custom Builders
• Address: 205 Hodge Road, Bean Station, Tennessee 37708
• Phone: +1 423-616-1690
• Email: [email protected]